FAQ Idelink

Are you discovering Idelink? This FAQ answers the main questions asked by retail, franchise, and multi-site network professionals looking for a simple, efficient, and operational digital solution to manage their field activities.

Solution Overview

  • What is Idelink?

    Idelink is a white-label mobile (and web) application that enables brands to structure their communication, enhance operational excellence, and drive commercial performance across their network. The solution centralizes all network needs into a single tool designed for immediate and simple field use.

  • Who is Idelink for?

    Idelink is designed for retail networks with stores, branches, or franchises in various sectors (retail, food, optics, pharmacies, automotive, services…). It is especially useful for network, operations, marketing, or sales teams seeking to manage, support, and upskill their field teams.

  • How is it different from an intranet or a corporate social network?

    Idelink is built for daily operations in retail environments. Unlike intranets, which are often static, or corporate social networks focused on team cohesion, Idelink is an operational, mobile, brand-customized solution designed to streamline information flow, action plan execution, and feedback from the field.

Features and Modules

  • What are the main modules of Idelink?

    • Operational Excellence: checklists, self-assessments, visits, action plans, audits, and compliance monitoring.

    • Network Communication: news publications, documents, videos, targeted distribution with push notifications.

    • Commercial Performance: challenge management, performance tracking, special offers, promotional campaigns, merchandising verification.

    • Engagement and Sharing: best practices, surveys, quizzes, accessible documentation.

  • Can modules be customized?

    Yes. Each client has its own separate environment, configured based on their organization, roles, store types, and objectives. Modules can be activated, adjusted, or custom-developed as needed.

  • Can we integrate custom documentation and procedures?

    Yes. You can centralize content (documents, cheat sheets, videos, tutorials) and organize it by topic, access level, or store. Access can be filtered by user profile and the documents can be accessed through an intelligent knowledge base.

  • Can field information be reported?

    Yes. Idelink provides several mechanisms to facilitate the flow of information from stores to headquarters. Users can complete custom forms, respond to surveys, or take knowledge validation quizzes.

    This allows field teams to quickly share opinions, report incidents or non-compliance, or provide feedback.

    All data is centralized in dashboards, enabling network managers to:

    • Track action progress in real-time

    • Identify recurring pain points

    • Prioritize field operations with agility

    This fosters structured, two-way communication and supports continuous improvement.

Field Use

  • How do employees access Idelink?

    Idelink is accessible via a mobile app (iOS and Android) or through a web browser. Each user has personalized access based on their profile.

  • Is the platform easy to use?

    Yes. The interface is designed for quick onboarding, even for non-tech users. The experience is smooth, visual, and focused on essentials.

  • Can we ensure that messages are read?

    Yes. Publications include targeted push notifications. Read rates are visible in dashboards.

  • Can we track engagement across the network?

    Yes. Participation indicators are available across all modules.