Site visits
Independent points of sale, a consistent customer experience.
Your products, services, and the atmosphere of your point of sale are the strengths of your brand. But between the concept conceived at headquarters and its implementation on the ground, the gap can quickly widen. Thanks to Idelink, you maintain operational control remotely.
Manage the application of your standards, harmonize merchandising, customer service, and sales practices, and guarantee a consistent customer experience across your entire network.
How can you ensure that each visit represents a real step forward ?
- Prepare for frontline visits in advance using indicators from the point of sale so they can be analyzed with the team.
- Systematize written reports to allow for an objective debriefing with the entire team.
- Have the teams develop an action plan.
- Rate your visits so your teams know if they are on the right track.
- Adopt a coaching approach so the team can find solutions independently.
- Alternate between in-depth visits and those related to a commercial operation.
Standardize your brand image
PREPARE site VISITS
Easily and quickly create personalized visit support from the back office for your regional managers.
You can also create temporary supports tailored to each period, commercial operation, or current focus.
facilitate clarity for your facilitators Regional managers
With more precise and visual reports, your regional managers can convey messages in a concise and easily understandable way.
The debriefing of frontline visits with the entire team is simpler and more factual. Everyone is working towards the same goals.
Improve your overall view
With the display of notes and photos, you have a comprehensive view of the entire network without having to travel.
A guarantee of consistency in the distribution and implementation of your operational strategies.
