The digital solution for service networks
Mobile app for service networks: designed for organisations such as home care providers or early childhood services, our solution enhances operational quality, energises network engagement and simplifies the management of your locations.
FOR FRONTLINE TEAMS
The client always comes first but between appointments, file management and handling complaints, time runs out quickly.
For managers and franchise owners, it’s no easier. Between administrative work and HR responsibilities, finding time to check emails (let alone reply to them) becomes a challenge. As a result, important information is missed, the agency loses commercial responsiveness, and revenue can be impacted.
FOR HEAD OFFICE TEAMS
For head-office teams, knowing when and how to communicate with branches is essential. How can decisions be made without visibility from the branch level? How can you be sure the strategy is being applied? Whether it’s commercial campaigns, regulatory updates or communication materials, you need to ensure that information is received, understood and acted upon.
FOR REGIONAL MANAGERS
It’s tempting to rely on regional managers – or area managers – to relay every piece of information from head office. But their role is above all relational: they are here to support, coach and build trust with branches, not to act as messengers for every directive.
Consistent branches, stronger network performance
STRUCTURE YOUR COMMUNICATION !
A mobile format designed for frontline teams, allowing simple and intuitive access to updates and key information. You can see in real time who has received and viewed the message, and easily follow up with those who haven’t.
You can also identify who is available for the latest training session or who will attend the next network meeting. Gathering field feedback is just as easy — with a few clicks, you get the answers you need.
BOOST YOUR SALES ANIMATION !
Sales initiatives are only effective if field teams can easily access the information.
Following a challenge on their mobile and checking live performance is now quick and effortless.
RAISE YOUR STANDARDS !
Service isn’t a business like any other. It demands high standards, flawless customer experience and a consistent representation of the brand across all locations.
With Idelink, site visits are carried out directly from a mobile device — with meaningful photos, contextual comments and actionable follow-ups.
Once validated, the reports are instantly available to head office, which can track the performance of a region or the entire network in real time, ensuring consistent operational excellence across every site.
SWITCH TO BLENDED LEARNING !
Create an effective mix of in-person training and e-learning. Make it easier to train your teams on sales skills, management and business software. Share tutorials across the network and use quizzes to validate skills and ensure knowledge retention.